FAQ – Prints

  • Once your order is shipped, you’ll receive tracking / carrier details as well.

    USA: 3–6 business days

    UK: 3–5 business days

    Europe: 3–10 business days for most (could be up to 20 business days for a few countries, get in touch for country-specific information)

    Canada: 5–8 business days

    Australia: 5–9 business days

    New Zealand: 9–14 business days

    Rest of the world: Allow up to 20 business days

    Due to carrier limitations and legal restrictions, it may not be possible to deliver to a small selection of countries.

  • All photographs are printed on a thick, museum-quality and acid-free 189 g/m² paper with a matte finish. A Giclée printing process ensures extreme colour accuracy and archival standards.

    This means your print will remain a thing of beauty for decades to come, with a lifespan of 85+ years.

  • All prints are made to order, placed inside tubes or kraft boxes and wrapped in a protective paper to prevent scratching.

    Once your order is shipped, you’ll receive tracking / carrier information as well.

    To ensure the print is flat, carefully tilt the kraft box until the poster slides out. Remove the protective paper wrap and place it on a flat surface (a desk or a table will do). Then gently uncurl and lay the print flat on top of the protective paper, with the art facing downward. Put something heavy e.g. a book on top of the back side of the print, on each corner. Leave it for a few hours.

  • No, frame is not included. I recommend having the print(s) professionally framed to avoid any damage and to ensure an optimal end result.

  • No. All sizes are printed edge-to-edge, allowing you the choice of framing the prints as they are, or mounting inside a white border.

  • All photographs in the print store were taken with the Canon R5. With its outstanding 45mp high-resolution sensor, even the large-format prints are sharp and rich in colour.

  • All prices are expressed in NZD – New Zealand Dollars. Taxes are inclusive.

  • All major credit cards: Visa, Mastercard, American Express, JCB and China UnionPay payments.

    Depending on your location, Afterpay is also supported, allowing you to buy prints and pay them off in 4 equal installments over 8 weeks.

    PayPal, Apple Pay (on Safari, iPad and iPhone), Google Pay (on supported Android devices).

  • I want you to receive your order in impeccable condition. If the print is damaged or incorrect, please email me at hello@goransaveski.com within 3 days of receiving your order, including photos clearly showing the damage or incorrect item, and the packaging it arrived in. I’ll gladly sort out a replacement.

    Additionally, double-check that your address has been entered correctly. I am not able to re-ship or refund any lost items due to incorrect details.

    For any other change of heart situations, I ask for your understanding that every print is custom-made to order and cannot be exchanged or returned.

  • The amount you might have to pay depends entirely on your destination country and its laws. Some countries apply customs fees on orders valued at less than a certain price. Some may charge extra handling fees. It all depends on your location.

Other questions?